by Jason dela Torre

The future of Indian business process outsourcing or BPO, which registered a loss of growth momentum from 29% in the second quarter of 2008, to 17% in 2009, is uncertain: with most experts predicting a drop to single-digit growth by the fiscal year of 2010. India is widely regarded as the largest and fastest growing BPO  service provider in Asia and has dominated global outsourcing markets for over a decade. The Indian BPO industry generates $12.4 billion in total revenue and employs more than 3 million people in various outsourcing services; however, rising wages, rates of attrition, and a shortage of English proficient skilled workers, has led to the gradual decline of many voice-related tasks in Indian BPO. This, in turn, has opened doors of opportunity for countries, particularly the Philippines, allowing them to tap into the global BPO market.