When businesses evaluate their staffing solutions, some of them look into employment models like insourcing and outsourcing — however, the latter is a more popular choice for many businesses.
The business process outsourcing (BPO) industry has become very popular in the last few years. As the name suggests, it involves outsourcing third parties to handle specific parts of a business operation.
Information Technology-Business Process Outsourcing (IT-BPO) is the fastest growing industry in the Philippines today. It boasts a steady growth in revenue with an average of 9% yearly and covers about 10-15% market share of the global outsourcing market.